Personal support

Speak with our concierge team

If you need help with your application, documents, or payment, contact us on WhatsApp or by email. You’ll hear from a knowledgeable member of our team, never an automated reply.

Email ushelp@simplicityvisa.comBest for document questions, payment receipts, order follow-ups, or anything that needs attachments. Include your application email or reference number if you have one.We usually reply within 1–2 business days.WhatsAppUsually the quickest way to reach our team. Opens in a new tab.

WhatsApp hours

Monday – Friday: 9:30 a.m. – 6:00 p.m.
Saturday: 9:30 a.m. – 10:30 a.m.

All times Hong Kong Time (HKT, UTC+8).

If you message us outside these hours, we’ll reply on the next business day.

Before you write

Many common questions are already covered in our FAQ and document checklist. If you’ve already applied, you can track your application here.

See also our Privacy policy, Terms of service, and Refund policy.