Legal
Last updated: April 25, 2026
This Privacy policy explains how Simplicity Visa ("we", "us", "our") collects, uses, discloses, stores, and protects information when you use our website, application flows, dashboard, communications, visa assistance, airport support, and related services (the "Services"). Our website is localhost:3000.
By using the Services or submitting information, you acknowledge this policy. If you do not want us to process information as described here, do not use the Services.
For cookie-specific details, see our Cookie policy.
We collect information you provide, information generated when you use the Services, and information from service providers or partners where needed to operate the Services.
Depending on the product, we may collect:
We and our service providers may collect IP address, browser and device information, language, approximate location, referring pages, pages viewed, actions taken, timestamps, diagnostic logs, security signals, cookies, and similar technical data.
We may receive information from authentication providers, payment processors, analytics tools, storage providers, document-processing providers, airport or concierge partners, official portals, fraud-prevention tools, and other subprocessors used to provide or protect the Services.
Visa assistance can require sensitive information, including passport data, identity documents, photos, selfies, travel details, and information that may reveal nationality, citizenship, or biometric characteristics. We process this information to provide the Services, verify documents, prepare applications, prevent fraud, comply with law, and protect our rights.
Do not upload information that is not requested or not necessary for your order.
We use information to:
We may aggregate or de-identify information so it no longer identifies you and use it for any lawful business purpose.
We may disclose information:
We do not sell personal information for money. We do not use third-party advertising networks to track you across unrelated websites for behavioural advertising.
Subprocessors may include:
Subprocessors may change as the Services evolve. We choose providers based on operational need, availability, security, cost, and product requirements.
Where GDPR, UK GDPR, or similar laws apply, we rely on:
You may withdraw consent where consent is the legal basis, but withdrawal does not affect processing already performed or processing required for other lawful bases.
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have rights to withdraw consent or appeal a decision.
To exercise rights, email help@simplicityvisa.com from the email used for your order where possible. We may verify your identity before responding. We may deny or limit requests where permitted by law, including where records are needed for service delivery, security, fraud prevention, legal claims, tax, accounting, disputes, or compliance.
You can opt out of marketing emails using the unsubscribe link where provided. Transactional messages about orders, payments, security, and applications are not marketing and may still be sent.
We keep information for as long as needed for the Services, legal compliance, tax and accounting, fraud prevention, dispute handling, security, backups, and enforcement of agreements.
Passport images, selfies, and uploaded documents may be deleted earlier according to operational retention rules, but we may retain copies or records longer where needed for active processing, quality control, disputes, legal obligations, fraud prevention, or backups. Deletion from active systems may not immediately remove data from backups.
We use administrative, technical, and organisational measures designed to protect information. No internet service, storage system, email system, or payment flow is perfectly secure. You are responsible for protecting your email account, devices, passwords, and login links.
We are not responsible for unauthorised access caused by your device, email account, network, reused passwords, forwarding, screenshots, or sharing of secure links.
We and our providers may process information in the United States, Vietnam, the EEA, the United Kingdom, and other countries. These countries may have different data protection laws than your country. Where required, we use appropriate safeguards such as contractual protections.
The Services are not directed to children under 16. A parent, guardian, or authorised adult may submit information for a minor where permitted and necessary for travel documentation. By submitting a minor's information, you confirm you have authority to do so.
We may use automated tools, OCR, AI-assisted review, fraud signals, and validation checks to read documents, prefill fields, detect errors, improve workflows, and support human review. These tools may be wrong. You remain responsible for reviewing all information before submission and all documents after delivery.
In the preceding 12 months, we may have collected identifiers, commercial information, internet or device activity, professional or employment-related information where provided, visual information, sensitive personal information, and other categories described above.
We use and disclose those categories for the purposes described in this policy. We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioural advertising. We may disclose information to service providers and other parties described in this policy.
California and certain other U.S. residents may have rights to know, access, correct, delete, port, or limit certain uses of personal information, subject to exceptions. Email help@simplicityvisa.com with your request and state of residence.
Some browsers send "Do Not Track" signals. There is no consistent legal or technical standard for these signals, and we do not respond to every such signal.
The Services may link to third-party websites or official portals. Their privacy practices and terms apply to their services. We are not responsible for third-party websites.
We may update this policy to reflect legal, technical, or business changes. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Services after an update means you acknowledge the revised policy.
Privacy questions and requests: help@simplicityvisa.com.
General support: help@simplicityvisa.com or Contact us.
See also our Cookie policy, Terms of service, and Refund policy.
